We want you to love your jewelry. If for any reason you’re not completely satisfied, we’re here to help.

✓ 30-Day Return Guarantee

You may return unworn, undamaged, non-custom jewelry within 30 days of delivery for full refund. 

✓ Free Exchanges

We offer free size exchanges, stone color swaps, and style upgrades (only pay the difference in price and actual shipping fees) within 30 days of delivery.

✓ Fast & Easy Refunds

Refunds are issued within 3–5 business days after our team inspects your returned jewelry for quality and authenticity.

✓ What Is Non-Refundable

To protect customers and prevent fraud, the following items cannot be returned:

1- Custom-made or engraved items

2- Items that show wear, resizing attempts, or damage

3- Items missing stones or parts

✓ Shipping

1- Outbound shipping is non-refundable.

2- Return shipping labels are available upon request if you received a materially different item than what is being advertised on the website.

✓ Return Requirements

To qualify for a refund:

1-  Jewelry must be in original, unworn condition

2- Original packaging must be included

3- Product numbers, hallmarks, and packing slip must match the order

4- The item must not be altered by any jeweler

✓ How to Start a Return

Email: service@goldia.co.uk
Please include your order number and the item you wish to return.

We’re here to help make the process simple and stress-free.